Returns
All returns must have prior authorization. Please call us to obtain an RA (return authorization) number.
- Returns without an RA will not be accepted.
- Returns must be made within 7 days of arrival.
- We do not accept returns for drop shipments.
- There will be a 25% service fee for all returns.
Return of brand-new merchandise
To receive a refund, the item(s) must:
- Be unused.
- Be in its original packaging, which must also be in new condition.
- Include all parts, warranty and registration cards, instructions, special packaging, etc.
- Be mailed with the return authorization no later than 24 hours from the date received.
Please note
- Shipping charges are not refundable.
- The customer is responsible for return shipping.
- Your refund will only be given after we have received the returned item in original new condition.
- For items that shipped free (orders over $350), we will subtract the shipping from the refund.
Return of defective merchandise
Each manufacturer has a different policy regarding defective merchandise. In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to ensure that your defective item(s) are replaced as quickly as possible.
Shipping damages
In the unlikely event that your shipment arrives damaged, please contact us as soon as possible. We will do everything we can to get a replacement sent out as soon as possible.
Damage claims
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 7 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material. If possible, please take digital photos of the damaged item(s) and packaging.
Cancelled orders
Any order may be cancelled, except special orders and custom equipment, without penalty prior to shipping. If an order is cancelled after it has shipped or delivery is refused, we will refund the price of the product minus all applicable shipping fees (including return shipping fees and additional carrier charges).
Failed delivery
If the carrier is unable to deliver the package, re-delivery can be re-attempted or the order can be cancelled. In either case we will charge for all applicable shipping fees.
How dry goods ship: see Dry Goods Shipping & Returns.