Fish, corals and invertebrates are live animals, so they can’t be sent back. Our Live Arrival Guarantee covers them instead.
Live Arrival Guarantee and DOA policy
Tropical Fish and Coral guarantee live arrival on all coral shipments.
In the rare event of a DOA (Dead on Arrival):
- Email clear photos within two hours of delivery to sales@tropicalfishandcoral.com.
- Refunds are not issued; replacements are provided with future orders.
- Replacement shipping costs are paid by the customer.
Guarantee limitations
The live arrival guarantee is void if:
- Delivery is refused.
- No one is available to receive the package.
- The package is not picked up from the FedEx facility within six hours of arrival.
Tropical Fish and Coral is not responsible for delays caused by weather, mechanical issues, or FedEx service disruptions.
Cancellations and fees
- Shipping fees are nonrefundable.
- A 20% restocking fee applies to canceled orders.
How live goods ship: see Shipping & Live Arrival Guarantee.
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