Foods, salt, test kits and equipment don’t need overnight shipping, so they travel by ground. Here is how it works.
When dry goods ship
- Dry goods and supplies ship on any business day by ground service.
- Orders with both live and dry items ship together on the next live shipping day, unless you ask us to split them.
Shipments and returns
Policies & Terms:
Submitting an Order:
To insure accuracy and speed of processing, please submit your orders to sales@tropicalfishandcoral.com.
Payment We accept the following means of payment for all purchases: Visa
Minimum Order Size:
There are no minimum order requirements for any order.
Freight:
Buyer is responsible for all shipping cost.
Please read shipping / payment page for additional details (below)
We do not issue pre-paid return label, the customer is to contact us directly for all warranty service, repair and replacement
Drop Shipments:
Please understand that there is no minimum requirement for drop ship, however please note:
– We will not be responsible for the shipping cost; all shipping cost will be bill to the customer accordingly.
– We are not responsible for issue, regarding fraudulent, scam or order cancellation after the package is shipped.
– Once you notified us of such fraudulent and if the package is still in transit. We will try our best to get the item back, however there is no guarantee. You are responsible for any extra charges from the shipping company in regard to this matter.
– If the package has been delivered, there is nothing we can do. We are not responsible for issue you any refund.
– Unless you advise us otherwise, please note we will ship the order using the proper shipping method without any signature confirmation. If you like signature confirmation, please ADVISE us if you need signature confirmation.
– WE ARE NOT RESPONSIBLE FOR PACKAGE(S) THAT SHOWED DELIVERED VIA TRACKING PROVIDED BUT THE CUSTOMER CLAIMED THEY DID NOT RECEIVE.
Returns All returns must have prior authorization.
Please call us to obtain an RA (return authorization) number.
-Returns without an RA will not be accepted.
-Returns must be made within 7 days of arrival.
-We do not accept return for drop ship.
-There will be a 25% service fee for all returns.
Return of Brand-New Merchandise In order to receive a refund the item(s) must…
- Be unused.
- Be in its original packaging which must also be in new condition.
- Include all parts, warranty and registration cards, instructions, special packaging, etc.
- Be mailed with return authorization no later than 24 hours from the date received.
NOTICE:
- Shipping charges are not refundable.
- Customer is responsible for return shipping.
- Your refund will only be given after we have received the returned item in original new condition.
- Item that ship under “Free Shipping” program, we will subtract the shipping from the refund.
Return of Defective Merchandise:
Each manufacturer has a different policy regarding defective merchandise.
In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible.
Shipping Damages:
In the unlikely event that your shipment arrives damaged, please contact us AS SOON AS POSSIBLE. We will do everything we can to get a replacement sent out as soon as possible.
Damage Claims:
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 7 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material. If possible, please take digital photos of damaged item(s) and packaging.
Cancelled Orders:
Any order may be cancelled, except special orders and custom equipment, without penalty prior to shipping. If an order is canceled after it’s shipped or delivery is refused, we will refund the price of the product minus all applicable shipping fees (including return shipping fees and additional carrier charges).
Failed Delivery:
If the carrier is unable to deliver the package re-delivery can be re-attempted or the order can be cancelled. In either case we will charge for all applicable shipping fees.
Terms and Price Changes Please note we reserve the right to change the terms of this polices and pricing at any time without any prior written notification.
“We reserve the right to refuse any warranty claim for products purchased outside of our Dealer Network, including international purchases, eBay, Craigslist, Amazon, Walmart, and any other auction or internet marketplace sites, such as Yahoo, Google, TikTok, or similar providers. If you have any questions or concerns, please contact us. Additionally, please review the warranty policy included with your purchased product for further details. TROPICAL FISH AND CORAL RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE.”
MAP Pricing Minimum Advertised Pricing is listed with each of the products on the Price list. It is very important for our network of dealers to adhere to this policy which allows for a fair playing field for our dealers. Tropical Fish and Coral will continue to manage this policy and we appreciate your continued support. Any violations of this policy will be addressed immediately.
Continuous Violations of this policy may lead to termination of dealer account.
PAYMENT and SHIPPING
Payment:
We will be accepting credit cards and process by a secured Site.
You can pay with any credit cards.
You can enter your credit card during check out page, once we process your order, we will charge the card and delete it from your end.
The payment will be put on hold until we pull and pack your order, we will be charging your credit card for what we shipped and send you a final invoice to your email.
Once we processed your order and shipped. We will finalize and capture your payment with shipping cost (if applicable) and a final invoice will be sent to you.
Shipping Cost:
The exact shipping cost is always an issue for all of us; we wanted to be as fair as possible and charge you for the exact cost. Therefore, we created a few options for you.
Shipping will always say “FREE” on the order, however it’s not, as the option listed below.
1 – You can use your UPS / FedEx account or USPS
When order, please provide us with your UPS / FedEx account, we will pack and ship using your account. Your package will get pick up at the end of the day by our UPS / FedEx driver.
Please let us know if you like us to purchase insurance, signature confirmation for your package. We will not make these purchases unless you tell us otherwise.
If the customer claims the package didn’t arrive, but tracking show it did and you fail to purchase signature confirmation. We do not responsible for this.
You also can send us your FedEx or UPS label(s), however you must arrange FedEx driver to pick up at our location. You responsible for 100% of the package. This includes any damage claim(s).
Our UPS daily pick up is around 3-330pm, Monday – Friday.
We also can help ship USPS first class or priority mail to save you on your shipping cost. However, we do not guarantee or be responsible for lost package when deal with USPS.
2 – FREE SHIPPING for order over $1499.99, with a few restrictions:
Order over $1499.99 or more shipping would be free except HI, PR, Distributors and International’s orders.
Free shipping only applies to order that is paid up front, it doesn’t apply to order that are on payment term.
All items must be in stock at the time of purchase and add up equal or more than $1499.99 to qualify for free shipping.
Free shipping doesn’t apply to Tunze, Ecotech Marine Products, AI, Kessil, Ceramic plugs/discs, Chillers, Salts, Sands, liquid items ( like additives, chemical, powder medications or water conditioners ), Dried or Live Rocks, Sumps, Glass Tanks, Stands, Aquarium Set, Koi Replica 30-85cm, Koi Food, Cichlid Food, Koi nets, Koi Feeders, Crystal Clear Products, Aqua Meds, Aqua UV Products, RDF, Showers, Combi, Koi Ponds, Koi Bowls, Measuring tubs, Matala Products, Periha Products or any extra heavy and over size item.
NO FREE SHIPPING FOR PURCHASE ITEM AT LOT DISCOUNT PRICE.
It doesn’t apply to any other promotion or discount. Please contact us for additional details.
Address correction:
Please make the shipping address you provided to us is correct, this includes zip code, suite/apt number. If UPS come back with any address correction, we will let you know and we will charge your account the same amount that was billed to us.
International export:
Tropical fish and Coral, will not export any of the below products to any country that is not USA.
– Ecotech Marine
– Aqua Illumination
– Kessil
– Hanna
For any other return, please contact us first: unopened, unused dry goods can usually be returned, and we will tell you how.
Fish, corals and invertebrates ship overnight and are covered by our Live Arrival Guarantee instead: see Shipping & Live Arrival Guarantee.