Tropical Fish and Coral now offers free economy shipping with a minimum amount of $500 for 99% of the products we carry when ordered from one single warehouse. Tropical Fish and Coral does not offer free economy shipping when ordering from more than one warehouse locations.
Orders under $500.00 are shipped using a mix of economy shipping methods including USPS First Class Mail, FedEx and UPS Ground. These shipments will typically arrive to you in 5-7 days.
Expedited shipping services are also available should you require your items faster. Cost will vary by Warehouse location and an accurate shipping quote will be provided for you during checkout. The following expedited services are available:
- 2 Day Expedited
- 1 Day Overnight
- 1 Day Priority Overnight (est. Delivery by 10:30AM)
About 1% of items require special shipping or handling and do not qualify for our Free Shipping Offer. These include some heavy and/or large items that require shipping via freight and live and frozen foods that require expedited shipping. Here’s more info:
- Live foods are sent via Two-Day Shipping from Florida to your address to ensure they arrive alive (and delicious!).
- Frozen foods are shipped for a low flat rate, so stock up and save! They will be delivered to your doorstep in 1-3 business days. A signature is not required for delivery.
- Some of our larger (and dare we say more luxurious!) aquariums and stands have a shipping surcharge.
We don’t hide these Special Handling fees from you—you’ll see them plainly listed on products and during the checkout process. If you have any questions, contact us!
Nearly every item we sell qualifies for FREE Economy Shipping in the contiguous United States with a few exceptions as detailed above. Tropical Fish and Coral does not offer free economy shipping when ordering from more than one warehouse locations. When you spend $500+, your order will be upgraded for FREE to UPS Ground Service. If you spend less than $500, you can upgrade to UPS Ground Service.
There are West Coast and East Coast warehouses locations to ensure you receive your aquarium supplies quickly!
- Free Economy Shipping (5-7 days) Tropical Fish and Coral does not offer free economy shipping when ordering from more than one warehouse locations.
- Free Upgraded UPS Ground (1-5 days)
You are welcome to contact us if you have any questions, but here is everything you need to know as far as any rules and exemptions.
Terms and Exclusions
- Offer valid only on orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, Guam or other US Territories do not qualify for this promotion.
- This promotion does not apply to items requiring expedited shipping, such as refrigerated products, frozen products or live rock
- About 1% of items we sell do not qualify for free shipping. These include some heavy and/or large aquariums, stands, and chillers, plus live and frozen foods.
- Shipping charges for returned merchandise is non-refundable. Please read our return policy for more information.
Special Handling for Ground Shipments
Special handling charges (when applicable) are noted on individual product pages and also displayed in the tropicalfishandcoral.com shopping cart. Special handling is a surcharge applied when orders contain heavy or large merchandise (chillers, sand, salt and water pumps each have separate special handling surcharges. Please note that special handling costs are not waived during tropicalfishandcoral.com FREE shipping and that these charges are in addition to the Standard Ground Shipping Costs listed above.
Online orders received after 2 PM CST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Tropical Fish and Coral ships to the contiguous United States via UPS Ground and offers 2 Day or Overnight service via FedEx Air.
Tropical Fish and Coral orders are generally delivered Monday through Friday. However, for a nominal fee, you may have your order delivered on Saturday. Saturday delivery is only available upon request so please contact us at 1-(435) 301-2625 to make arrangements.
Frozen Food Delivery
Frozen foods are delivered 1-3 business days from the day your order ships. Frozen foods are shipped every Monday and Tuesday. Shipping cut-off is Tuesday at 10 am CST (1 pm EST). Orders received after 10 am CST on Tuesday will be shipped the following week. Shipping and handling is a $19.99 flat-rate charge so you can order as much or as little as you like. Frozen foods are ineligible for our free shipping promotion.
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee. All the ETA time frames listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the Tropical Fish and Coral customer service team. Frozen foods cannot be backordered and must be shipped complete.
If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited. Frozen foods and live orders are only fully covered on the first delivery attempt. It is the customer’s responsibility to ensure the receipt of the package on the day of delivery.
Leaving Packages without Signature
UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.
Orders are shipped Monday through Friday. We send shipping confirmation emails with tracking numbers in the evening for all orders we’ve shipped that day. Please note your package(s) may not be immediately trackable. Tracking information will be updated once the shipping carrier has scanned your package(s) into their system. Once the shipping carrier has scanned your packages, you will be able to track them online and they should be delivered within the shipping time frame you selected. If you are unable to track an order, please try again later that evening or the following business day. If you still experience difficulty, give us a call at 1-(435) 301-2625 and we will be happy to assist you.
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Tropical Fish and Coral will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.
Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Tropical Fish and Coral will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Tropical Fish and Coral explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.
Please contact Tropical Fish and Coral via email at firstname.lastname@example.org or call us at 1-435-301-2625 ASAP. Tropical Fish and Coral will start a UPS or FedEx Damaged Items Claim, and Tropical Fish and Coral will ship out a replacement for you right away.
60 DAY RETURN POLICY
How to Return an Item
If you would like to return an item, you must first request a Return Merchandise Authorization number (RMA) within 60 days of the date your order was shipped.
Returned items must be sent back to us in new and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc.
Beyond 60 days, you must contact the manufacturer directly for warranty service.
Getting a RMA number is easy. You can do-it-yourself online or we can handle it for you if you contact us. Whichever is easier for you!
Returns received without an RMA number will be refused and sent back.
We are unable to accept returns of Digital Aquatics, Neptune Systems, Vertex Aquaristik, Aqua Illumination (AI) or EcoTech Marine products once the manufacturer’s packaging seals have been broken.