Overview
We do not give refunds. We send replacements and/or give store credit on future orders. We do not cover the shipping costs on replacements.
If 30 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Store Policy
- We guarantee live arrival. In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery. E-mail the picture/s to admin@trioicalfishandcoral.com.
- We do not give refunds. We send replacements and/or give store credit on future orders. We do not cover the shipping costs on replacements.
- Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).
- Tropical Fish and Coral cannot be held responsible for mechanical or weather delays by shipping company
- There is a minimum order of $100 (excluding shipping) for all orders being shipped out. This does not apply for local pick up.
- We can hold corals for up to two weeks without prior arrangements made. After this two-week period, we are not responsible for the corals. This also applies to local pick up, shipments that did not select a shipping date on the calendar and orders that have not paid shipping by the time they are supposed to be sent out. If no arrangements have been made to hold your items for any longer than two weeks, after 30 days we can issue you 50% store credit, after 60 days we cannot offer any compensation for money spent.
- If any coral is not in good condition to be shipped, we will contact you via phone and email to substitute it for a different one of equal value. If we are not able to get a hold you, we will give you store credit for the coral that was not shipped.
- Cut off time for any new orders will be 12pm PST on ship out date.
- For the safety of the animals, if weather conditions are too cold/hot we will reach out via phone and email to reschedule your shipment. We want to ensure the best chance of survival for these animals.
- We are not responsible for incorrect addresses given.
- Shipping is non refundable, no exception
- There is a 20% restocking fee to any cancelled orders
- This guarantee does not apply for local pick up
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {admin@trioicalfishandcoral.com} for questions related to refunds and returns.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Store Policy
- We guarantee live arrival. In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery. E-mail the picture/s to ralgiere@att.net.
- We do not give refunds. We send replacements and/or give store credit on future orders. We do not cover the shipping costs on replacements.
- Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).
- Tropical Fish and Coral cannot be held responsible for mechanical or weather delays by shipping company
- There is a minimum order of $100 (excluding shipping) for all orders being shipped out. This does not apply for local pick up.
- We can hold corals for up to two weeks without prior arrangements made. After this two-week period, we are not responsible for the corals. This also applies to local pick up, shipments that did not select a shipping date on the calendar and orders that have not paid shipping by the time they are supposed to be sent out. If no arrangements have been made to hold your items for any longer than two weeks, after 30 days we can issue you 50% store credit, after 60 days we cannot offer any compensation for money spent.
- If any coral is not in good condition to be shipped, we will contact you via phone and email to substitute it for a different one of equal value. If we are not able to get a hold you, we will give you store credit for the coral that was not shipped.
- Cut off time for any new orders will be 12pm PST on ship out date.
- For the safety of the animals, if weather conditions are too cold/hot we will reach out via phone and email to reschedule your shipment. We want to ensure the best chance of survival for these animals.
- We are not responsible for incorrect addresses given.
- Shipping is non refundable, no exception
- There is a 20% restocking fee to any cancelled orders
- This guarantee does not apply for local pick up
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {admin@trioicalfishandcoral.com} for questions related to refunds and returns.